Sugar Serve | SugarBPM™ CRM

Increase efficiency and productivity across the organization with an enterprise level CRM workflow automation toolset designed to automate critical customer-facing processes. SugarBPM™ enables Sugar Enterprise and Ultimate edition customers the ability to automate complex business processes using a CRM workflow automation engine based on BPMN standards. Automated processes provides these customers increased productivity, re-use of best practices, and the ability to effectively manage the customer experience.

Anyone can rapidly design and deploy these business processes with a visual design interface. Each process can support complex decision cycles with a powerful rules built to effectively optimize routing and approvals.

Individuals can receive, analyze, and react to template-driven notifications through any standard e-mail system, wireless device, or web browser.Process monitoring and audit tools provide for faster issue troubleshooting. Configurable user dashboards capture snapshots of ongoing sales workflows, tasks and monitor process status.

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